Consumers have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods or, in the case of partial deliveries, the last delivery.
To exercise your right of withdrawal, you must inform us – inventa Networks GmbH, yubikey-shop.at, Millstätter Straße 8a/24, 9523 Villach-Landskron, or office@inventa-networks.at – of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or email). You may use the attached sample withdrawal form for this purpose. However, this is not mandatory.
To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.
If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. You must return the goods promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. You will bear the direct cost of returning the goods.

Sample cancellation form
(If you wish to cancel the contract, please copy this form and return it)

To: office@inventa-networks.at
Email:
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*):

Ordered on (*)/received on (*)
Name of the consumer(s)
Address of the consumer(s)
Date
(*) Delete as appropriate

Download cancellation form>

Loss of the right of withdrawal
Since a YubiKey is a security product with embedded software (=security token) for identifying and authenticating personal accounts, the right of withdrawal is void if the product has been unsealed after delivery. We cannot accept returns of products not in their original packaging!

You have the right to inspect the ordered goods as you would normally do if purchased in a store. This right of inspection does not include opening the sealed packaging or taking samples.

B2B customers (corporate customers) are exempt from returns and cancellations.