Below we would like to introduce you to our general terms and conditions, which we use as a basis for processing and handling your purchase.

1. Conclusion of contract
The customer's order constitutes an offer. A contract is only concluded upon our acceptance. Customers will be notified of our acceptance via email. An order is only possible if all required fields are filled out. If information is missing or if we are unable to process the order for other reasons, the customer will receive an error message. Before the order is finally submitted, customers have the opportunity to correct their order. Customers will receive detailed supporting information directly during the ordering process. As soon as the order is completed, customers will be notified via an information window. This does not constitute acceptance of the customer's offer on our part.

1.1. Acknowledgement of receipt
As soon as we receive the order, customers will be notified of the receipt of their order via the email address they provided. This notification does not constitute acceptance of the offer on our part.

1.2. Contract language
Contracts are concluded exclusively in German.

2. Prices
All prices are total prices. They include all taxes, including VAT and duties, as well as shipping costs.

3. Payment
We generally offer the following payment methods: advance payment, credit card, invoice, eps online transfer, Apple Pay, Google Pay, Amazon Pay, and PayPal. We reserve the right to refuse certain payment methods for each order and to refer to other payment methods. Please note that we only accept payments from accounts within the European Union (EU). You are responsible for any fees associated with a money transaction.
You agree to receive invoices and credit notes exclusively in electronic form.
We will automatically process any refunds to the account you used for payment. If you paid via PayPal or credit card, the refund will be made to the associated PayPal or credit card account.

4. Cancellation policy
Consumers have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods or, in the case of partial deliveries, the last delivery.
To exercise your right of withdrawal, you must inform us – inventa Networks GmbH, yubikey-shop.at, Millstätter Straße 8a/24, 9523 Villach-Landskron, or office@inventa-networks.at – of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or email). You may use the attached sample withdrawal form for this purpose. However, this is not mandatory.
To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.
If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. You must return the goods promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. You will bear the direct cost of returning the goods.

Sample cancellation form
(If you wish to cancel the contract, please copy this form and return it)

To: office@inventa-networks.at
Email:
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*):

Ordered on (*)/received on (*)
Name of the consumer(s)
Address of the consumer(s)
Date
(*) Delete as appropriate

Download cancellation form>

4.1 Loss of the right of withdrawal
Since a YubiKey is a security product with embedded software (=security token) for identifying and authenticating personal accounts, the right of withdrawal is void if the product has been unsealed after delivery. We cannot accept returns of products not in their original packaging!

You have the right to inspect the ordered goods as you would normally do if purchased in a store. This right of inspection does not include opening the sealed packaging or taking samples.

B2B customers (corporate customers) are exempt from returns and cancellations.

5. Warranty
The statutory warranty provisions apply. The warranty period for the delivery of movable goods is two years from receipt of the goods.
Complaints based on statutory warranty claims or other complaints can be made using the contact details provided in the imprint.

6. Cover Designer
Inventa Networks GmbH offers a cover designer that allows customers to create custom designs. The following terms and conditions apply to the use of this service:

6.1 Responsibility for content
The customer is solely responsible for all content uploaded or used through the Cover Designer. This includes images, graphics, text, or other materials.

6.2 Quality of content
The customer is responsible for the quality of the content used, including spelling, image clarity, image quality, and design. Inventa Networks GmbH does not perform technical reviews or corrections.

6.3 Copyright and trademark rights
By submitting content for use in the Cover Designer, the customer confirms that they own all necessary copyright, trademark, or other rights to this content. Inventa Networks GmbH assumes no liability for third-party claims regarding copyright-infringing content and will indemnify against all claims that may result from such infringement.

6.4 Illegal content
The customer warrants that the uploaded content does not violate applicable criminal laws. Inventa Networks GmbH reserves the right to refuse orders or remove content that it becomes aware is illegal.

7. Retention of title
The goods remain our property until the purchase price has been paid in full.

8. Contact details
Questions about the General Terms and Conditions should be directed to us at office@inventa-networks.at.