Terms and conditions
yubikey-shop.at / inventa Networks GmbH
1. Scope of Application
These General Terms and Conditions apply to all orders placed via the online shop yubikey-shop.at. The online shop is aimed at both consumers within the meaning of the Consumer Protection Act (KSchG) and entrepreneurs within the meaning of the Austrian Commercial Code (UGB). For entrepreneurs, the B2B provisions below apply in addition. Deviating or conflicting conditions of entrepreneurs will not become part of the contract unless they have been expressly acknowledged in writing.
2. Conclusion of Contract
The presentation of products in the online shop does not constitute a legally binding offer, but an non-binding invitation to submit an offer. By completing the order process, customers submit a binding offer to purchase. The contract is concluded only upon written order confirmation, shipping confirmation, or actual delivery. Automatically generated order confirmations do not constitute acceptance of the contract. inventa Networks GmbH is entitled to reject orders without stating reasons or to withdraw from the contract, especially in cases of pricing errors, technical errors, delivery problems, unavailability, suspicion of misuse, negative credit checks, or force majeure. Information on availability, delivery times, and stock levels is non-binding. The contract language is German.
3. Prices
All prices are in Euro and include statutory VAT. Shipping costs are shown separately. Despite the greatest possible care, pricing errors or technical transmission errors may occur. In the event of an obvious error or calculation error, inventa Networks GmbH is entitled to withdraw from the contract or to contest it.
4. Payment
Payment methods offered may include prepayment, credit card, Apple Pay, Google Pay, eps-transfer, Amazon Pay, and purchase on account. inventa Networks GmbH reserves the right to exclude individual payment methods in individual cases without stating reasons. When purchasing on account, processing can be done directly by inventa Networks GmbH or via external payment service providers and, if a payment service provider is used, is additionally subject to their conditions, particularly a credit check. Invoices and credit notes can be transmitted electronically. Refunds are generally made via the payment method originally used.
5. Delivery and Shipping
Deliveries are made to the delivery address provided by the customer. inventa Networks GmbH is entitled to have deliveries carried out directly by upstream suppliers or distributors (dropshipping). Delivery times are non-binding guidelines unless a fixed date has been promised in writing. Delivery delays due to manufacturer problems, supply bottlenecks, transport problems, force majeure, official measures, strikes, or technical disruptions do not give rise to claims for damages. For consumers, the risk passes only upon delivery of the goods. For entrepreneurs, the risk passes upon handover to the transport service provider. Entrepreneurs are obliged to inspect the goods immediately and to report obvious defects in writing within five working days. Hidden defects must be reported immediately after discovery. Transport damages must be reported immediately to the delivery service and additionally to inventa Networks GmbH.
6. Right of Withdrawal for Consumers
Consumers have the right to withdraw from the contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of receipt of the goods. To exercise the right of withdrawal, a clear statement by e-mail or post is sufficient. In the event of an effective withdrawal, all payments, including the costs of standard delivery, will be refunded within fourteen days of receipt of the withdrawal. Repayment may be refused until the goods have been returned or proof of return has been provided. The direct costs of returning the goods are borne by the customer.
7. Exclusion of the Right of Withdrawal
A right of withdrawal does not exist for unsealed goods that are unsuitable for return for reasons of security, data protection, or IT security. This applies in particular to security and authentication products such as YubiKeys and similar tokens, provided they have been unsealed or activated. Likewise, there is no right of withdrawal for individually manufactured, personalized, or specially configured products. Consumers may inspect the goods only to the extent customary in a retail store. Entrepreneurs do not have a statutory right of withdrawal.
8. Compatibility and Product Information
Customers are obliged to check before purchase whether products are compatible with their systems, platforms, or applications. Information on compatibility with third-party providers such as Microsoft, Google, Apple, ID Austria, or other services represents non-binding information and can change at any time due to updates or changes by the respective providers. No liability is assumed for changes by third-party providers or manufacturers. Technical data, data sheets, and compatibility information are provided without guarantee.
9. Warranty
For consumers, the statutory warranty provisions apply. For entrepreneurs, the warranty period is twelve months from delivery. For entrepreneurs, it is presumed that the defect did not exist at the time of delivery unless the contrary is proven. inventa Networks GmbH is entitled to fulfill warranty claims, at its discretion, by repair, replacement, or price reduction.
10. Liability
inventa Networks GmbH is liable without limitation for damages resulting from intent and gross negligence. In cases of slight negligence, liability towards entrepreneurs is excluded, unless mandatory legal provisions dictate otherwise; this excludes personal injury. Liability for indirect damages, consequential damages, loss of data, loss of profit, business interruptions, or production downtime is excluded towards entrepreneurs, as far as legally permissible. For consumers, the mandatory statutory liability provisions apply.
11. Customized Products (Cover Designer)
Customers are solely responsible for all uploaded content. inventa Networks GmbH assumes no liability for spelling errors, image quality, printing errors due to poor templates, or for copyright or trademark infringements. Customers assure that they have all necessary rights to the uploaded content. Unlawful or offensive content may be rejected without stating reasons. Individually designed products are excluded from the right of withdrawal.
12. Retention of Title
The delivered goods remain the property of inventa Networks GmbH until full payment of all claims arising from the business relationship.
13. Data Protection
The processing of personal data is carried out in accordance with the data protection declaration of inventa Networks GmbH, available on the website.
14. Choice of Law and Jurisdiction
Austrian law applies to the exclusion of the UN Convention on Contracts for the International Sale of Goods. For consumers, the mandatory statutory places of jurisdiction apply. For entrepreneurs, the exclusive place of jurisdiction agreed upon is the materially competent court in Klagenfurt am Wörthersee.
15. Final Provisions
Should individual provisions of these General Terms and Conditions be or become invalid, the validity of the remaining provisions shall remain unaffected. In place of the invalid provision, a regulation shall be deemed agreed that comes closest to the economic purpose of the original provision. Changes or additions to these General Terms and Conditions require at least text form.